Zoie - Customer Mis-service

From Masq
Date: Setting:

IC:  12/12/2008
RL: 05/25/2011

Kiva Coffee -- Albuquerque

 Large street-facing windows bring plenty of light into this cozy coffee and tea shop. An expansion of Laura's Herbal Apothecary, it has its own front entrance but shares a large open doorway in the shared wall so people can move easily from space to space. The walls are painted in warm, rich colors, and in one corner of the shop, a kiva-style fireplace adds a classic Southwestern touch. The whole room smells richly of coffee and tea, and the overall atmosphere of the shop is one of cozy relaxation.

 At the back of the shop, a long counter holds a cash register and a variety of clean, shiny equipment used to make the coffee and tea drinks sold here. A barista or two is there waiting to take the orders; they wear simple black aprons to keep clean and sometimes cast hopeful looks at the tip jar. Throughout the room, small tables and chairs provide a place to sit, as do comfy-looking armchairs and a booth tucked away in a nook by the front window. The shared wall between the cafe and the apothecary has a cut-out space where a large fish tank (+view here/fish) rests, surrounded by some displays selling coffee and tea. The tank can be viewed from either the apothecary side or the coffee shop side, often attracting curious viewers.

 A chalkboard menu (+view here/menu) is attached to the wall behind the barista counter, and a glass case set into the counter shows off various cookies and pastries for sale. Small signs perched here and there throughout the room promise free wifi for technologically-inclined visitors.

(Places and +views are available here)

Obvious exits:
Herbal Apothecary <HA>   Employees Only <EO>  Out to Lomas <O>


Zoie is behind the counter doing counter things. She is humming some song as she dances with the broom.

Is there a chime or a bell at the door? If so, it rings as Sasha steps in. Blonde today, she doesn't bother to push the door open with a hand, instead shouldering it open while her hands remain comfortably lodged in the pockets of her jacket. She takes a glance around the coffee house, waltzes up to the counter and fixes her gaze at the dancing girl. "AHEM." She coughs exaggeratedly to get Zoie's attention. "Is this where the audtion is?"

Zoie gives a shriek as she spins and comes with the broom at sword level or something. Then she turns bright red and stares at Sasha. "Oh! I um.. I.. sorry. I... there is no audtions here that I know of." Her voice is melodic and definitely sweet. "Is there something I could do for you though?"

Agile Sasha takes a quick step back when the broomstick is suddenly swung in her direction. "Whoa! Careful where you point your friend, this isn't the lonely hearts club." She quirks a brow at Zoie, before lifting her gaze towards the menu behind the counter. "Let's see... you can't hit me with some hooch or nothing, right?"

Zoie blinks those incredibly long lashes for a few moments and then pulls her broom back. "Sorry, you startled me. Nope, just coffee and muffins." Her lips curve to that as she looks at Sasha. "What can I get you?"

Sasha scrunches her face a bit in disappointment and thought. "I'll... take a large cap." Pursing her lips, she squints at the menu board some more. "What kinda muffins do you have? I want something sweet but little sugar. That white stuff /kills/."

Zoie looks over the girl and then case of muffins. "I think some are like veganish... we have Petra, have you met her? She's like really good at that healthy stuff." She turns to pour the coffee though as she gives it over and offers up the total.

Sasha quirks her brows at the mention of Petra, but first things first - she peers at the muffin case. No, she /scrutinizes/ it. "I'll stick with Danish." She finally decides. Digging around her pocket, Sasha fetches not a wallet, but her phone. Thumbing over a few keys, she holds up the phone and shows it to Zoie - it's a picture of Petra alright, with a funny face, cross-eyed, tongue sticking out. "This Petra? I just sent her a poem."

Zoie looks at the photo and then nods her head. "Yeah, she's the girl!" Her lips curve upwards to that as she chuckles and gets out the danish too. "She's... interesting.."

Sasha bobs her head and withdraws her phone. "Oh, she's way more than interesting. Man, does that chick know everyone?" Eyeing the cap and the danish, Sasha juts her chin a little at Zoie. "So, since we have a mutual friend, do I get a discount or a freebie or something?"

Zoie shakes her head to that. "Nope, I'm not in charge of the discounts or the freebies. That would be Katie and sometimes Zack." Her lips curve up at the second name causes her eyes to sparkle a little bit more.

"Well." Sasha pauses and glances around the shop. "I don't see a Katie or sometimes Zack around, so I guess you're in charge." For the first time, a crooked little grin appears on the girl's lips. She reaches into her jacket and retrieves a wallet, and proceeds to pull out some bills. "25% discount for a first time customer? It's a good investment to bring return business. Besides, you'd totally give a starving poet a break, won'tcha?"

Zoie looks at the girl for a few moments. "It will be twenty-five added onto that amount for acting like I'm stupid if you keep it up." Nerve hit. Congrats. Zoie then clears her throat and repeats the full price (without markups or downs) and holds her hand out. "The coffee and teas are just that good that you will keep coming back."

Sasha eyes Zoie skeptically. "Whoa, whoa, whoa. Are you serious? Not giving me a discount is one thing, but what's with the attitude?" The money is actually in hand, but not handed over. "What is this? Some kinda outsourced customer service to Vietnam?"

Zoie looks at the money not handed over. "It's not attitude, you just happen to be the last person in a long line that mistakes my good nature for stupidity. I already told you that the only people to give discounts are Katie and Zack." She looks back up and smiles.

Sasha shakes her head. "Dude, I don't know you from Adam." She points out. "You might be good natured, or you might be stupid... hey, I don't know or care either way. But I'm a customer, who always asks about discounts. In customer service, all you should keep saying is, 'I wish I can, but I'm not allowed to'. Y'know, make the customer feel like you're on their side, dig?"

Zoie looks at her hand and then back up to Sasha. She smiles sweetly to the woman. "Mmmhmm.." Then she tips her head. "So like, I totally wish I could, but I'm not allowed to."

"Now /that's/ money in your pocket. You'll thank me later." Sasha notes sagely, finally handing over the dough, in exchange for the tray with the coffee and muffin on it. Once her grub is in hand, Sasha glances around to find a spot to sit down and devour.

Zoie puts it in the register and then starts to clean the counter. Her eyes watch over Sasha thoughtfully though. "Have you been here long?"

Sasha takes a seat at a nearby table, grabbing the muffin for a bite while her other hand fishes her phone out again. She thumbs in something rapidly, before turning her head to look back at the counter girl. "Naw. Only about ten minutes." Deadpan pause. "Oh, you mean Albuqueque! No, couple of weeks." Another beat. "You from back east?"

Zoie nods her haed. "Sorta.. I've from New York." She offers easily bfore she tips her head to one side to watch Sasha. "So, what brings you here?"

"Hey, pretty damned hard to miss that New York accent. I'm from back that way too." Sasha looks pleased at herself for picking out the accent, and rewards herself with a sip of the cap. "I like to travel. Roadtrips. Put a backpack on and tour the country. Pretty exciting stuff. You should try it some time. Smile." Lifting her phone, she aims it at Zoie and snaps a picture.